Every candidate we deliver meets your must-haves or we make it right. No hassle, no arguments. And when you come back, we take care of you.
Before every search we agree on up to 3 non-negotiable must-haves. Those become our commitment to you on every candidate we deliver.
Every candidate we deliver meets all of your stated must-haves. If any slip through who don't, we replace them at no charge.
Not satisfied with your initial shortlist? We top it up at no charge. You liked 7 of 10, we send 3 more. Applies to the initial delivery stage.
Every candidate we send is yours to keep. Hire today, revisit in 3 months, or use them for a different role. No strings attached.
Any question or concern gets a response within one business day. You are never left wondering what is happening with your search.
The top-up guarantee applies to the initial candidate delivery only. It covers must-have compliance and shortlist quality, not personal preference beyond the agreed criteria.
We reward returning clients automatically. No codes, no sign-ups. Just let us know you're back.
| Situation | Your discount | Notes |
|---|---|---|
| Same role within 60 days | 50% off | Growth hire, backfill, additional headcount. Any reason. |
| Different role within 60 days | 25% off | Any new role that opens while you're in the window |
| Referral: send us a new client | 25% off your next role | Referred client must sign up and complete a search for discount to apply |
Send them our way. Every referral earns you 25% off your next role. No limit.
Refer a new client and get 25% off your next role.
Simply let us know who you referred. Once they sign up and complete their first search with SimpleHire, your discount is applied automatically to your next role.
We want to be transparent about what falls outside our commitment.
We deliver qualified, screened candidates. The hiring decision is always yours. We have no control over who you choose or whether they accept your offer.
If someone you hire leaves, that's outside our scope. If the same role needs filling within 60 days, you get 50% off the next search for any reason.
Our guarantee covers the initial candidate delivery and must-have compliance. Interview outcomes, offer acceptance, and post-hire performance fall outside our service guarantee.
If your shortlist meets all your must-haves but you don't connect with the candidates, that's a preference call, not a service failure. That's why the intake matters so much.
Tell us about your role and we'll get back to you within one business day.
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